Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs about Bubble Planet Berlin

What is the total number of imaginative rooms in the Bubble Planet experience?

Bubble Planet features an immersive and interactive experience with twelve imaginative rooms.

Where is Bubble Planet Berlin located?

The experience is located at Arena Berlin, Eichenstraße 4, 12435 Berlin.

How long does the Bubble Planet experience typically last?

The experience takes approximately 60 to 90 minutes to complete.

Is there a charge for children aged two and under to visit?

Children aged 2 and under can visit the experience free of charge.

Can I use public transport to reach the Arena Berlin venue?

Yes, public transport is recommended, with access via the S-Bahn, U-Bahn, and multiple bus lines.

Are food and beverages available for purchase inside the venue?

Yes, food and drinks are available for purchase in the foyer.

Is there a specific dress code required for the experience?

Socks are mandatory only at the Bubble Bath area; otherwise, there is no specific dress code.

Is the Bubble Planet venue generally wheelchair accessible?

Yes, the venue is wheelchair accessible, though some areas have stairs that may limit full access.

Can I bring my own stroller or pram into the exhibition area?

No, access to the exhibition area with strollers is not permitted, but a storage area is available in the foyer.

Will I be able to capture photos and videos during my visit?

Yes, you are free to take photos and share them, but professional equipment and tripods are not permitted.

Does the experience feature any strobe lighting effects?

Yes, the experience does contain strobe lights, and staff should be informed upon arrival if they affect you.

Are cash and card payments accepted at the venue?

Yes, you can pay on site in cash or with an EC card.

Can children under the age of 8 participate in the VR room alone?

No, children must be at least 8 years old to participate in the VR room on their own.